BetterSure

Requirements

BetterHome would benefit from having access to information across the group to service its customers effectively. By enabling self-service capabilities and cross-selling opportunities, the company can expand its customer base.

Approach

BetterSure:
Replaced digital Web layers, Mobile Apps including back end.
Full upliftment within 6 weeks

BetterBond:
Replaced broker application layer
8 Weeks in total

Outcome

BetterSure:
Provided policyholders with the ability to manage their premiums, policies, and request a callback.

BetterBond:
Enabled customers to receive immediate service, regardless of their location.
Allowed all affiliates (BetterBond, MortgageMax, etc.) to provide bond repayments, premiums, credit assessments, affordability evaluations, and more.

Conclusion

By having a single source of truth, BetterHome is able to serve their customers better and gain more insight into what their market demands.