NMB Bank

Requirements

Across all NMB branches, users were burdened with using numerous systems to complete daily operations.

The purpose of this project was to eliminate these systems and establish a paperless environment. Additionally, it aimed to build a robust eTeller framework that would facilitate NMB’s continuous evolution of the branch experience.

Approach

• Position the bank as a digital innovator – which implements advance technologies to improve experience.

• Cut costs associated with paper processes

• Improve customer interactions and teller efficiency

• Speed up the approval and authorization processes using digital technologies

• Increase security of the customer transactions using Digital Signature and biometric data.

Outcome

Across all NMB branches today, users are required to use multiple systems to complete daily operations. The purpose of this project is to eliminate these systems and establish a paperless environment, both now and in the future. Additionally, it aims to build a robust eTeller framework that will facilitate continuous improvement of the branch experience.

Conclusion

NMB has successfully served its customers without any disruptions and has continued to build upon the established framework.